Frequently Asked Questions

No! GuardianAI works with your existing CCTV cameras. As long as your DVR/NVR can send images via FTP or SMTP when motion is detected, GuardianAI will work with your system. We support virtually all major CCTV brands including Hikvision, Dahua, Provision, Uniview, CP Plus, and more – even cameras that are 10+ years old.

As long as your DVR/NVR can connect to the internet and send images via FTP or SMTP, we can make it work. We've successfully enhanced systems over 10 years old. Even older analog cameras work perfectly as long as they're connected to an IP-enabled DVR that supports image sending. During our free assessment, we'll verify compatibility with your specific system.

Absolutely! GuardianAI doesn't interfere with your existing camera system at all. You can still view live feeds, review recordings, and access your DVR/NVR exactly as you did before. GuardianAI simply receives copies of motion-triggered images for AI analysis – it doesn't replace or modify your existing setup.

GuardianAI achieves 98.7% accuracy for human detection and 96.4% for vehicles. Our deep learning neural network is trained on millions of images and continuously improves over time. The system eliminates 99% of false alarms by accurately distinguishing between humans and non-threats like animals, moving vegetation, shadows, and weather conditions.

From the moment your camera detects motion to receiving a Telegram notification on your phone takes just 2-3 seconds on average. This includes: image capture, upload to our servers, AI analysis, and alert delivery. This lightning-fast response time ensures you know about threats immediately, enabling rapid response.

Regular motion detection alerts you to ANY movement – wind, animals, shadows, rain, insects, etc. This leads to constant false alarms that make the system useless. GuardianAI uses artificial intelligence to analyze what caused the motion and only alerts you if it detects a human (or vehicle, if configured). This eliminates 99% of false alarms while ensuring you never miss a real threat.

No! This is exactly what GuardianAI was designed to solve. Our AI specifically identifies human shapes and can distinguish between people and animals with 98.7% accuracy. Your dogs, cats, and livestock won't trigger alerts. The system also ignores birds, wildlife, moving branches, shadows, and other common false alarm triggers.

GuardianAI works just like a traditional alarm system. You can arm and disarm via simple Telegram commands (like /arm and /disarm) from your phone. You can also set up automatic schedules – for example, automatically arm at 6 PM when you leave work and disarm at 7 AM when you arrive. The system can have different schedules for weekdays and weekends.

Your cameras continue recording locally as normal. GuardianAI requires internet connectivity to analyze images and send alerts. Once your internet connection is restored, the system automatically resumes AI monitoring. Your camera's local recording is unaffected by internet outages.

GuardianAI uses minimal data because it only analyzes still images when motion is detected, not continuous video streams. Typical usage is less than 1GB per month for a system with 8 cameras. The exact amount depends on how frequently motion is detected. A standard home internet connection easily handles this with no noticeable impact.

Yes. All images are encrypted during transmission. We only analyze motion-triggered images – we never have access to your live camera feeds or stored recordings. Images are processed and then immediately discarded – we don't store your camera footage. All processing happens on secure South African servers for POPI compliance.

Yes! Your armed response or security company can be added to the same Telegram group and receive identical alerts with visual verification. This means they see exactly what triggered the alarm (with a photo showing the detected person) before dispatching a response team. This dramatically improves response times and effectiveness.